Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Effective Date: January 15, 2025

Last Updated: January 15, 2025

Information We Collect How We Use Data Information Sharing Data Security Cookies Your Rights Contact

Information You Provide

When you create an account, use our services, or communicate with us, you provide us with information including:

  • Account Information: Name, email address, username, password, date of birth
  • Profile Information: Photos, bio, location preferences, interests, and other information you choose to share
  • Verification Information: Identity documents, phone number, or other verification data you provide
  • Payment Information: Payment method details (processed securely by our third-party payment processors)
  • Communications: Messages, reviews, and other content you post or send through our platform
  • Support Inquiries: Information you provide when contacting our support team

Information Automatically Collected

When you use our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, features used, search queries
  • Location Data: General location based on IP address (city/region level)
  • Cookies: Small data files stored on your device (see our Cookie section below)
  • Log Data: Server logs, access times, clickstream data

🔒 Special Note on Sensitive Information

We do not collect sensitive personal information such as social security numbers, driver's license numbers, or financial account numbers. Payment information is processed directly by our secure payment partners and is never stored on our servers.

We use your information to provide, improve, and personalize our services:

  • Account Management: Create and manage your account, verify your identity
  • Service Delivery: Connect you with other members, enable messaging, process payments
  • Personalization: Show relevant matches and content based on your preferences
  • Communication: Send you important updates, safety alerts, and respond to inquiries
  • Safety & Security: Detect and prevent fraud, abuse, and violations of our guidelines
  • Improvement: Analyze usage patterns to improve our website and user experience
  • Legal Compliance: Comply with applicable laws and legal obligations

📧 Marketing Communications

With your consent, we may send you promotional emails about new features, events, or offers. You can opt out at any time by clicking the "unsubscribe" link in any marketing email or adjusting your notification settings in your account.

When We Share Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With Other Members: Your profile information (excluding private data) is visible to other members to facilitate connections
  • Service Providers: We share information with trusted third parties who help us operate our platform (hosting, analytics, payment processing)
  • Legal Compliance: We may disclose information to comply with legal obligations, court orders, or lawful requests from authorities
  • Safety & Enforcement: We may share information to enforce our guidelines, protect rights, or prevent harm
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred

Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

  • Payment Processors: Stripe, PayPal, and cryptocurrency processors
  • Analytics Providers: Google Analytics, server analytics tools
  • Hosting & Infrastructure: Web hosting and cloud service providers

We take data security seriously and implement industry-standard measures to protect your information:

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
  • Secure Storage: Passwords are hashed and salted using bcrypt; sensitive data is encrypted at rest
  • Access Controls: Employee access to user data is restricted and monitored
  • Regular Audits: We conduct regular security assessments and vulnerability scans
  • Incident Response: We have procedures in place to respond to security incidents

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

🔐 What You Can Do

Help protect your account by using a strong, unique password, enabling two-factor authentication (if available), and never sharing your login credentials with anyone.

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for website functionality (login, session management)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how users interact with our website
  • Security Cookies: Help detect and prevent security threats

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

We do not currently respond to "Do Not Track" signals from web browsers.

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request a machine-readable copy of your data
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to certain types of processing (e.g., direct marketing)
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at privacy@professionalcuddling.com. We will respond to your request within 30 days.

📍 GDPR & CCPA Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). For California residents, we comply with the California Consumer Privacy Act (CCPA). Please contact us for specific information about these rights.

Data Retention

We retain your personal information for as long as your account is active and as needed to provide our services. After account deletion, we may retain certain information as required by law, for fraud prevention, or to resolve disputes. Deleted account data is typically removed from active systems within 90 days.

Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we learn we have collected information from a minor, we will delete it immediately and report as required by law.

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For privacy-specific inquiries, you may contact our Data Protection Officer at dpo@professionalcuddling.com.

Filing a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly.

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Post the updated policy on this page with a new "Last Updated" date
  • Notify you via email (if you have an account) or through a prominent notice on our website
  • Obtain your consent if required by applicable law

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Questions About Your Privacy?

Our privacy team is here to help. Contact us with any questions or concerns.

Email Privacy Team

Or call us at (555) 123-4567

This Privacy Policy is a legally binding document. By using ProfessionalCuddling.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.